Terms and Conditions

This Privacy Policy – Terms and Conditions governs the manner in which Holiday Homes Bosnia L.L.C. collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://holidayhomesbosnia.ba/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Holiday Homes Bosnia L.L.C.

Personal identification information

We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Credit Card purchase security statement

Confidentiality of your information is protected and secured by using TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Reservation Conditions

HHB L.L.C., Barska 59, Ilidža , 71210, Sarajevo Bosnia and Herzegovina Requests and reservations are accepted via our web page (e-mail or registration form), by post, telephone, or personally at the office. As the reservation would be valid the user needs to pay the advanced payment in the minimum amount of 30% value of reservation, or the amount agreed with the Sales department. The advanced payments can be effectuated ONLINE/BY CREDIT CARDS or OFFLINE via bank remittances, and personally at the office. The final account is carried out at the property that’s subject of your reservation before check in. Specified prices are informative, and we reserve the right to make changes. The change of the
reservation is possible only in writing. For additional information the Sales department is at your disposal: 

phone: +387 64 45 73 515,  e-mail: INFO@HOLIDAYHOMESBOSNIA.BA

Cancelation conditions

The reservation is valid from the date the advanced payment or the reservation fee is paid and kept until 24:00 hrs at the day of arrival. The reservation can be cancelled in writing, by e-mail 5 days prior arrival latest i.e. before using the ordered and reserved services. In case the reservation prepaid in full amount is cancelled within 1-5 days prior arrival i.e. before using the ordered and reserved services, there is no obligation to return 30% of the prepaid amount, the exception being illness or vis major. In case of no show 100% of the prepaid advanced payment or reservation fee is nonrefundable.

Currency conversion

All payments will be affected in BAM currency. The amount your credit card account will be charged for is obtained through the conversion according to the current exchange rate of the local National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Personal data gathering and protection statement

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection

Changes to this privacy policy

Holiday Homes Bosnia l.l.c. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.